FAQ

ORDERS & SHIPPING

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

Orders are typically processed within 2–3 business days, excluding weekends and holidays. Processing may take a little longer during product launches, promotions, or other high-volume periods.

You’ll receive an order confirmation after checkout and another email when your order ships.
HOW MUCH DOES SHIPPING COST?

Available shipping methods and costs are calculated at checkout based on your order and delivery address.
HOW LONG DOES SHIPPING TAKE?

Estimated delivery times are shown at checkout and begin after your order has been processed. Delivery dates are estimates and may be affected by weather, carrier delays, high-volume periods, or other circumstances outside SPENT’s control.
HOW CAN I TRACK MY ORDER?

We’ll send tracking information to the email address used at checkout as soon as your order ships. Tracking may take 24–48 hours to update after the carrier receives your package.
DO YOU SHIP INTERNATIONALLY?

Available international shipping destinations will appear at checkout.
International orders may be subject to import duties, taxes, customs charges, or brokerage fees. These charges are the customer’s responsibility and are not included in the shipping price paid to SPENT.
International delivery times may also be affected by customs processing.
CAN I CHANGE OR CANCEL MY ORDER?

Email hey@spentthings.com as soon as possible if you need to change or cancel an order. We’ll do our best to help, but changes and cancellations are not guaranteed after an order has entered processing. Shipping addresses cannot be changed after a package has entered the carrier network.
WHAT IF MY ORDER IS LOST OR DELAYED?

If your tracking information has not updated or your package appears to be lost, email hey@spentthings.com with your order number and tracking information.

We may ask you to allow time for the carrier to complete its standard investigation before we issue a replacement or refund.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?

Email hey@spentthings.com within seven calendar days of delivery.
Please include your order number and clear photographs of the item, shipping label, and packaging. Once we review the issue, we may provide a replacement, refund, or store credit depending on the circumstances and available inventory.

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

Eligible items may be returned within 30 calendar days of delivery.
Items must be unworn, unused, unwashed, and in their original condition with all tags and original packaging included. Proof of purchase is required.

Return requests must be submitted within the 30-day return window. Items that do not meet these conditions may be declined or returned to the customer.
WHICH ITEMS CANNOT BE RETURNED?

Gift cards, personalized or made-to-order products, and products marked “Final Sale” cannot be returned unless required by law.

For hygiene reasons, certain products may only be returned if they are unopened, unused, and sealed in their original packaging.

Any product-specific return restrictions will be displayed on the product page before purchase.
HOW LONG DOES SHIPPING TAKE?

Email hey@spentthings.com with your order number and the item or items you would like to return.

Please wait for return authorization and shipping instructions before sending your package. Returns sent without authorization or to the wrong address may be refused.
WHO PAYS FOR RETURN SHIPPING?

Customers are responsible for return shipping unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable. We recommend using a trackable shipping service and keeping your receipt until your return is complete.

SPENT is not responsible for return packages lost before reaching our returns location.
WHEN WILL I RECEIVE MY REFUND?

Once we receive and inspect your return, we’ll email you with the outcome.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the credit to your account.
DO YOU OFFER EXCHANGES?

We do not currently offer direct exchanges.
If you need a different item or size, return the eligible item for a refund and place a new order. Inventory cannot be reserved while a return is in transit.
CAN I RETURN A SALE ITEM?

Items specifically marked “Final Sale” cannot be returned. Other discounted items may be returned if they meet the standard return requirements.

SUPPORT

WHO DO I CONTACT ABOUT MY ORDER?

Email us at hey@spentthings.com and include your order number whenever possible.

Whether you have a question about shipping, tracking, a return, or something that arrived incorrectly, we’re happy to help.